Privacy Policy

1. Information We Collect

We may collect the following types of information from you through various channels:

1.1 Personal Information You Provide

Personal information is data that can be used to identify or contact you. We may collect personal information from you when you:

• Submit an inquiry, contact form, or request information through the Website
• Register for an account, subscribe to our newsletters or marketing communications
• Participate in surveys, promotions, events, or training programs
• Request a quote, place an order, or purchase our products or services
• Engage with our customer support team
• Apply for a job or career opportunity with us

The personal information we may collect includes, but is not limited to:

• Basic identification information: name, gender, date of birth
• Contact information: email address, phone number, postal address, company address
• Business information: company name, job title, department, industry
• Payment information: billing address, payment method details (processed through third-party payment processors)
• Information about your product or service preferences and requirements
• Communications you send to us, including emails and other correspondence

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain non-personal information about your device and usage patterns through cookies, web beacons, and other tracking technologies. This may include:

• Device information: browser type and version, operating system, device model, unique device identifiers
• Network information: IP address, internet service provider, connection type
• Usage data: pages you visit, time and date of your visit, time spent on each page, clickstream data, referring website addresses, search terms used
• Information collected through cookies and similar tracking technologies (see Section 4 for details)

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Business partners and distributors who work with us to provide products or services
• Service providers that assist us with our business operations
• Publicly available sources, where permitted by law
• Social media platforms, if you interact with our social media accounts

2. How We Use Your Information

We use the information we collect for the following purposes, based on our legitimate business interests, your consent, or as required by law:

• To provide, operate, and maintain our products, services, and Website
• To respond to your inquiries, requests, and provide customer support
• To process and fulfill orders, including payment processing and delivery
• To communicate with you about your orders, accounts, and services
• To send you marketing and promotional communications about our products, services, and events, where you have consented to receive such communications
• To personalize your experience on our Website and tailor content to your interests
• To improve our Website, products, services, and overall customer experience
• To analyze trends, usage patterns, and market research
• To detect, prevent, and address technical issues, fraud, or other security concerns
• To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• To protect our rights, property, and safety, as well as those of our customers and others
• To manage our business operations, including accounting, auditing, and record-keeping

We will only process your personal information when we have a legal basis to do so, which may include your consent, the performance of a contract with you, our legitimate business interests, or compliance with legal obligations.

3. Legal Basis for Processing

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:

• We need the personal information to perform a contract with you;
• We have your consent to do so;
• The processing is in our legitimate business interests and not overridden by your rights;
• We need to comply with a legal obligation;
• We need to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide it).

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit a website.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic functions like page navigation and access to secure areas of the Website.
• Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously.
• Functional Cookies: These cookies allow the Website to remember choices you make (such as language or region) and provide enhanced, more personal features.
• Marketing Cookies: These cookies are used to track visitors across websites. They are used to deliver advertisements that are relevant and engaging for individual users.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, and to delete cookies that have already been set. However, disabling certain cookies may affect the functionality of our Website.

For more information on how to manage cookies, please refer to your browser's help documentation.

5. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data during transmission and storage
• Secure server infrastructure and network security measures
• Access controls to limit who can access your personal information
• Regular security assessments and audits
• Employee training on data protection and security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, and you provide your information at your own risk.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. We may disclose your personal information in the following circumstances:

• To Trusted Service Providers: We may share your information with third-party service providers who assist us in operating our business, providing our products and services, or servicing you, subject to their agreement to protect your information.
• Business Partners: We may share information with our business partners and distributors to facilitate the provision of products or services you have requested.
• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of SINOMETAL, our customers, employees, or others, including to enforce our agreements and policies.
• Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction, subject to appropriate safeguards.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or products. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

Our services may also include third-party plugins or tools (such as social media buttons). These third parties may collect information about you when you use their services. We do not control these third-party services, and their collection and use of your information is governed by their own privacy policies.

8. International Data Transfers

SINOMETAL operates globally, and your personal information may be transferred to, stored, or processed in countries other than your country of residence, including China and other countries where we have operations or service providers. These countries may have different data protection laws than your country.

When we transfer your personal information across borders, we will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws, including implementing standard contractual clauses or other legally recognized mechanisms for cross-border data transfers.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: The right to request access to the personal information we hold about you.
• Right to Correction: The right to request correction of inaccurate personal information.
• Right to Erasure: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Restriction: The right to request restriction of the processing of your personal information.
• Right to Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format, or to request transmission to another controller.
• Right to Object: The right to object to the processing of your personal information based on our legitimate interests.
• Right to Withdraw Consent: The right to withdraw your consent where we rely on your consent to process your information.
• Right to Lodge a Complaint: The right to lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request in accordance with applicable law.

10. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the personal information
• The purposes for which we use the information
• Our legal obligations, including tax, accounting, and audit requirements
• The statute of limitations for potential legal claims

When your personal information is no longer needed, we will securely delete or anonymize it.

11. Children's Privacy

Our Website, products, and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information.

If you believe that we may have collected information from a child under 16, please contact us using the information provided in Section 12.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Data Protection Officer:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by posting the revised policy on our Website with an updated "last updated" date, and may also notify you through other communication channels where appropriate.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our Website, products, or services after any changes constitutes your acceptance of the revised policy.